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Total Quality Management

BIRCHAM INTERNATIONAL UNIVERSITY

Faculty of Business & Media



Faculty of Business & Media

 

MODULE: Total Quality Management

Program delivered by distance learning higher education up to a maximum of 42 credits. This module may be combined or completed with other online university courses from this faculty.

 

DESCRIPTION: Total Quality Management

The continuous search for excellency and quality is crucial to yield better products, superior services, and successful business. This program explores the principles of leadership, strategic planning, marketing, information technology, human resources, process management, and business results. It uses an integrated systems approach to achieve continuous improvement and reviews the application of total quality management to diverse organizations such as manufacturing, service, small business, government, health care, etc.

 

Courses list (each subject accounts for 3 Academic Credits):

1 BIU Earned Credit = 1 USA Semester Credit (15 hours of learning) = 2 ECTS Credit (30 hours of study).

 

Organizational Administration
Total Quality
Measuring Customer Satisfaction
Supplier Quality Management
Logistics
Technological Management
Management Information Systems
Human Resources Management
Six Sigma Methods
Total Quality Control
Process Improvement Management
Operations Management
Total Quality Management
R&D Research & Development

 

DISTANCE EDUCATION DEGREE SUPERVISOR: Wolf Dettmer
More information about this supervisor and instructors at Bircham University Human Network.

 

 

DISTANCE LEARNING DEGREE PROGRAMS: Total Quality Management

This module is applicable to Specialist, Expert, Bachelor's, Master's and Ph.D. (Doctor) Programs. This distance learning degree program is designed at the postgraduate level – Master’s or Doctoral. This module may be easily adapted to complete the Specialist, Expert or Bachelor’s adult degree program requirements. A further option is the enrollment into the online university courses listed in this module.

 

Specialist - Expert Diploma in Total Quality Management (21 Academic Credits)
Select 5 courses for the online diploma of Specialist or 7 courses for the Expert Diploma from the total of 14 courses from this specialization module in Total Quality Management.

 

Bachelor's Degree (B.A., B.S., B.B.A.) in Total Quality Management (130 Academic Credits)
42 credits for 14 Specialization Courses in Total Quality Managementdistance learning higher education.
+ 60 credits in General Education may be transferred from previous education and experience for the completion of this distance learning degree.
+ 28 credits or 9 additional online university courses that may be selected from other modules in the Faculty of Business & Media from Bircham International University. This selection must to be approved by the Distance Learning University Education Board.

 

Master's Degree (M.B.A., M.S., M.A.) in Total Quality Management (35~50 Academic Credits)
42 credits for 14 Specialization Courses in Total Quality Managementdistance learning higher education.
+ 13 credits that correspond to research methodology and the Final Project.

 

Doctorate (Doctor Ph.D. Degree) in Total Quality Management (45~70 Academic Credits)
42 credits for 14 Specialization Courses in Total Quality Managementdistance learning higher education.
+ 18 credits that correspond to research methodology and the Thesis.

 

 

 

METHOD OF INSTRUCTION: Distance Learning Higher Education

This program is delivered by traditional correspondence instruction. Bircham International University will send to your address the physical program suggested textbooks. You will be requested to write 20 to 35 pages reports about these books. You submit these reports by email or mail. The reports are the course exams. Bircham International University will evaluate your required written work. If passed, you will earn the degree from Bircham International University. Read BIU Distance Learning Higher Education Study Guide for more instructions about BIU pedagogy, tutoring and evaluation.

 

LANGUAGE OF STUDY:

Book and report writing in other language than English must be requested (and approved by BIU) prior to enrollment into this distance learning degree program.

 

 

ADMISSION PROCESS: Distance Education University

Bircham International University issues an admission certificate after receiving your complete application for admission. This document will show the amount of credits transferred and validated from previous education and experience, and the amount of credits required to complete the distance learning degree program's major. Bircham University can not perform this evaluation without the complete application for admission.

 

Students enrolling into this distance learning degree program should be aware that:

1. Location: Bircham International University needs a functional geographical location to ship the book and materials for successful completion of this online diploma.
2. Communication: Email, courier, phone are key communication instruments with Bircham University that play an important role in the progress and support of this program of study.
3. Capacity: Any impediment, physical or psychological, to read a book and write a report must be communicated to Bircham International University prior to enrollment into this distance learning degree program.
4. Technology: No specific technology is required to complete this online university degree.
5. Language: Book reading and report writing in other language than English must be requested (and approved by BIU) prior to enrollment in any online university course.
6. Discrimination: There is no discrimination with respect to race, color, gender, beliefs or religion.
7. Age: Check the admission requirements for each distance education adult degree program.
 

 

 

SUBJECT COURSES: Total Quality Management

Each subject accounts for 3 credits.

 

Each of the following subjetcs may be studied as a continuing education course.

 

Organizational Administration

The course surveys the field of organizational theory, including the historical underpinnings of the field, the nature of bureaucracy, evolving organizational structures and design, the organization-environment interface, multiple stakeholders, and power and influence in the emerging organization.

Instructor: Philipose Daniel

 

Total Quality

This course covers the development of quality philosophies and principles to present today practices of ISO and other international quality standards for performance excellence. It integrates key business values, processes, and requirements within a results-oriented framework.

Instructor: Fouad A. Assaf

 

Measuring Customer Satisfaction

This course reviews the tools and techniques used for measuring customer satisfaction. It covers how to plan, implement, and get results from a customer service strategy. It reviews methods of collecting data, such as surveys and focus groups, as well as the tools for analyzing and displaying data.

Instructor: William Martin Olsen

 

Supplier Quality Management

This course reviews supplier quality assurance principles and techniques while stressing on the methods to obtain quality products and services from suppliers. It discusses supplier evaluation and selection, communication of quality requirements, legal aspects, performance measurements, and solving supplied item quality problems.

Instructor: Fouad A. Assaf

 

Logistics

This program addresses today's complexity of logistics. Logistics is the management of the flow of goods, information, and other resources between the points of origin and consumption. Logistics involves the integration of information, transportation, inventory, warehousing, material handling, packaging, and occasionally security.

Instructor: Wolf Dettmer

 

Technological Management

This course provides the technical savvy and business skills for planning, manufacturing, and engineering. It offers an interdisciplinary examination of the problems encountered in integrating technology and innovation into processes and products; evaluating tangible and intangible aspects of new technology adoption; management of research and development; functional integration of marketing and operations; and the critical role that technology plays in achieving top management objectives.

Instructor: Earle Taylor

 

Management Information Systems

This course analyzes information systems and their role in organizations. It focuses on the management of information resources for optimum performance. It reviews hardware, software, data storage, and telecommunication technologies, and considers the issues of emerging technologies, social and ethical concerns, security, and control. It explains the best use of computers to minimize cost and optimize results.

Instructor: Jose A. Cordova

 

Human Resources Management

This course examines the cost effectiveness of human resources programs in terms of culture diversity, work force management, benefits, budgets, and financial planning. It explores how to effectively utilize human resources in organizations. Topics include: human resources information systems, employee protection, management succession, and human resources strategic planning.

Instructor: Philipose Daniel

 

Six Sigma Methods

This course provides a study of the management and technical aspects of Six Sigma methods. It reviews the principles and practical aspects of leadership, creativity, training, customer expectations, performance metrics, six sigma project management, measurement, problem solving tools, and statistical methods.

Instructor: Fouad A. Assaf

 

Total Quality Control

This course studies the quality management system of planning to meet customer needs, organizing resources, and involving employees in continuous improvement. It examines the quality control tools and philosophies that contribute to outgoing quality in the workplace. It finally covers strategic planning and process control management from different perspectives.

Instructor: Wolf Dettmer

 

Process Improvement Management

This course focuses on the technical and teaming skills necessary to achieve quality-processes. Topics include: understanding quality, the improvement cycle, quality tools, eliminating complexity from work, and implementing quality in processes, activities, and organizations. It also covers statistical process control and methods employed in the assurance of product conformance to quality specifications. It provides an analytical approach to solving problems in quality engineering process design and costs.

Instructor: Earle Taylor

 

Operations Management

This course provides an analytical approach to solving problems in production and operations management. It examines quantitative methods for designing and analyzing manufacturing operations, simulation of manufacturing operations, and recent issues in manufacturing including just-in-time production, synchronous manufacturing, and agile manufacturing. It also covers current competitiveness-enhancing techniques like continuous improvement, benchmarking, and business process re-engineering.

Instructor: Wolf Dettmer

 

Total Quality Management

This course discusses how quality can be achieved in all areas of an organization, including design, production, marketing, customer services, and personnel. It examines how firms create value through quality and how decisions in the areas of capacity, facilities, technology, vertical integration, workforce, quality, production planning, materials control, and organization influence a firm's ability to add value.

Instructor: Wolf Dettmer

 

R&D Research & Development

This course presents specific system concepts, methodologies, and tools to strategically plan technology developments, to effectively manage core competencies, and to integrate these developments into existing or future products in order to remain competitive in the world economy. It also presents techniques used to stimulate and manage innovation in the workplace.

Instructor: Wolf Dettmer

 

 

 

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BIRCHAM INTERNATIONAL UNIVERSITY - Total Quality Management

Professionally recognized and validated degrees.

Accredited (Non USA CHEA). International legalization available.

Non formal and independent education.

 

 

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